Frequently Asked Questions
Everything you need to know about our premium home and hardware solutions.
What are your standard shipping times and costs?
We offer nationwide shipping with delivery typically taking 3-7 business days depending on your location. Shipping costs are calculated at checkout based on the weight and dimensions of your order.
What is your return policy for hardware and home accessories?
We accept returns within 30 days of purchase, provided the items are in their original packaging and unused condition. Please note that custom-cut products or special orders may not be eligible for return.
Do HAFELE products come with a warranty?
Yes, all HAFELE products are backed by a standard manufacturer's warranty against defects. The duration varies by product category, typically ranging from 12 months to a limited lifetime warranty for specific functional hardware.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.
Do you provide installation services for your products?
While HAFELE HOME primarily provides high-quality hardware and components, we include detailed installation guides with our products. For complex fittings, we recommend consulting a professional cabinet maker or tradesperson.